> For the complete documentation index, see [llms.txt](https://help.kuajingwang.vip/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.kuajingwang.vip/kefu/hua-shu-guan-li.md).

# 话术管理

**话术管理简介：**&#x53EF;在管理后台设置销售话术分类、添加话术，将话术共享给其他客服账号 。也可以在软件中的[**常用功能**](/kefu/chang-yong-gong-neng.md)来管理话术。<br>

**添加话术分类**:arrow\_down:

<figure><img src="https://2512308186-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7MhZVPBMkawJOJxwrJoJ%2Fuploads%2FyPjFWXW8q8oOkEppbODK%2Fimage.png?alt=media&amp;token=abb9add1-ccaf-46f8-a7a5-9391a9459125" alt=""><figcaption></figcaption></figure>

**添加话术：**&#x53EF;以编辑常用的话术添加至话术分类中:arrow\_down:

<figure><img src="https://2512308186-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7MhZVPBMkawJOJxwrJoJ%2Fuploads%2FFImIzOyLRLCDhOBzW1KK%2Fimage.png?alt=media&amp;token=8b874a27-12c5-4bb3-9bff-441e453c33d9" alt=""><figcaption></figcaption></figure>

**共享话术：**&#x53EF;将勾选话术共享给其他客服账号:arrow\_down:

<figure><img src="https://2512308186-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7MhZVPBMkawJOJxwrJoJ%2Fuploads%2FA0gzJN38T4Z6Ty079diy%2Fimage.png?alt=media&amp;token=0bdeeea0-0103-47df-9c0d-3c45a017f999" alt=""><figcaption></figcaption></figure>