# 话术管理

**话术管理简介：**&#x53EF;在管理后台设置销售话术分类、添加话术，将话术共享给其他客服账号 。也可以在软件中的[**常用功能**](/kefu/chang-yong-gong-neng.md)来管理话术。<br>

**添加话术分类**:arrow\_down:

<figure><img src="/files/rFwoy6yyJf8nwVZfFIOd" alt=""><figcaption></figcaption></figure>

**添加话术：**&#x53EF;以编辑常用的话术添加至话术分类中:arrow\_down:

<figure><img src="/files/RuJA17vJWtgyb4rR3jWx" alt=""><figcaption></figcaption></figure>

**共享话术：**&#x53EF;将勾选话术共享给其他客服账号:arrow\_down:

<figure><img src="/files/pcXFNcnAy4h6UfOVjA2s" alt=""><figcaption></figcaption></figure>


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